How do I track my order?
Sign in to your account to view your past orders and click on the link containing your tracking number. As an added convenience, you can re-order frequently purchased item(s) automatically without the extra steps of entering the item(s) into a shopping cart and entering your account information. Simply click on the "copy to cart" link and enter your payment information.
Is there Free Shipping?
Yes, we offer free shipping* on all office and supplies orders over $69.95 that are shipping to the 48 contiguous U.S. states (some exceptions apply to furniture and technology products). At this time, we are unable to offer free shipping to Alaska, Hawaii, and on APO / FPO orders.
Inside Delivery (i.e. carrying heavy furniture upstairs) may produce additional shipping charges.
Some residential deliveries via freight may incur an additional freight fee decided by the freight company.
You can always view the exact cost for your shipping by checking out with your item (Note: if you are unsatisfied with the shipping charges, DO NOT hit the "Process Order" button).
What are the different shipping options?
All orders placed before 3:00 PM EST M-T will be delivered the next business day. All orders placed before 1:00 PM EST F will be delivered the next business day. However, Delivery time might get slowed down based upon item availability and the shipping time for merchandise ordered.
To place an order, you may use this web site or call our toll free number: (866) 338-6637 (M-T 10AM - 5PM EST and F 10AM - 2PM EST)
The following two scenarios may produce additional shipping charges.
1. Inside delivery (i.e. carrying heavy furniture up flights of stairs) and/or assembly.
2. Shipments to Hawaii, Alaska, Puerto Rico, Virgin Islands, APO and FPO, must go Second Day, Next Day Air or US Mail, as Ground shipping is not available.
What about items not shipped through UPS?
Items that are notated "Freight Delivery" cannot be shipped via UPS or similar carrier because of their weight or dimensions. In this case, we use a private freight company to ship the item. Free Shipping eligibility is determined by products marked with the free shipping icon. If the product does not display this icon the item(s) will incur freight.
Please note: If the customer is not available upon delivery, freight carrier will attempt to contact customer. If the customer is unable to be reached, merchandise will be returned to warehouse and customer will be responsible for all freight and/or storage fees from the freight carrier. Freight deliveries can take anywhere from 3-10 business days to arrive to customer.
TonerQuest.com will ship from the warehouse nearest for expedited delivery time. Some residential deliveries via freight may incur an additional freight fee decided by the freight company.
Heavier merchandise may also increase freight fee such as cartons of paper or folders. If your order requires an adjusted freight fee you will be contacted by customer service.
When will my Next Day Delivery package arrive?
Next day delivery is used on all orders processed before 3:00 PM EST M-T and F by 1PM EST, when the item is in stock, and when the destination address is in the continental United States.
Do you ship internationally?
Please be advised at this time TonerQuest does not ship internationally.
* Some technology and furniture products are not included in this offer.
If you have any questions or concerns, please feel free to email us at [email protected] or [email protected].